Web Session Replay
See Your Web Site Through Your Users’ Eyes
Your users move fast and there are hordes of them. Pion Replay lets you see your web site through their eyes to better understand their experiences and actions to improve conversion, customer service and loyalty.
Pion Replay enables you to see your web site through the eyes of your users by providing you with a visual walkthrough of every page, object, submission and step from their point of view. You can walk through their session page by page or skip ahead to the interesting bits through the easy-to-use session browser. Pion Replay also allows you to see behind the scenes by exposing the server code returned to the user and details of how long everything took from their perspective. Since Pion is built to be highly scalable, Replay includes advanced search and storage to help you find the most interesting sessions out of millions quickly.
Pion Replay is Ideal For:
- Seeing why customers abandon shopping carts
- Optimizing goal pathways in your site design
- Experiencing site errors as your users do
- Establishing an audit trail for legal compliance
- Resolving customer support issues
Mark Stern
Head of Customer & Business Insight
Victor Chandler International
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More About Web Session Replay with Pion
Intuitive Replay Interface
Pion makes it intuitively simple for you to navigate complex individual customer sessions with an easy-to-use slideshow interface. Move forward and backward between pages as the user did or skip straight to the interesting parts with the click of the mouse.
Powerfully Simple Search
To really capitalize on replay you need to be able to find the right people in the crowd quickly and easily. Pion provides powerful and flexible search capabilities that enable you to find the right individual or group out of millions of sessions in your own terms. Search for things like customer name, account ID, page name or anything else you can imagine.
Accuracy and Visibility
Because Pion sees every request that the web infrastructure sees you can be certain that if it happened Pion caught it. Other solutions may use sampling or be dependent on JavaScript tags that can fail or be disabled, but since Pion sees the raw communication it cannot be circumvented and you have the entirety of the communication.
Mobile Web Session Replay
Since over 80% of mobile web devices don't support page tags they are often missed by other replay solutions. With Pion these increasingly popular devices are easily seen and treated as the first class web citizens they are.
Web 2.0 and Rich Media Support
Because Pion replays in a real browser it supports advanced technologies like Flash and Flex in ways others simply can't. If your site is using Web 2.0 technology Pion will help you deliver the critical visibility your business's people crave.
Detailed Technical Information
Behind all of the simplicity and ease of use for the casual user there lies a wealth of detailed technical information for developers and customer support people. Pion stores detailed information including the requests, raw documents, headers, response time, performance breakdown and size of each individual page and it's sub components. This helps you clearly see, validate and reproduce customer problems to reduce time to resolution and systematically decrease the number of errors.
Best Web Analytics Integration
Pion is the only replay solution available that integrates directly with Adobe/Omniture, Google Analytics, Unica and WebTrends. We are constantly adding more integrations and you can even add your own custom integrations via Pion's numerous open source interfaces.
Highest ROI on the Market
Pion's market-leading scalability and ease of management make it the most cost-effective replay solution available. With the ability to provide full capture and replay capabilities on a single server box for over 50 million page views a day Pion leaves the competition in the dust. If you've been avoiding replay because of cost or complexity concerns you'll be pleasantly surprised with Pion.
Or, contact us for more information